Mathot Medische Speciaalzaken supplies medical devices to private clients and care institutions. Employees in Mathot’s warehouse near Haarlem collect between 1,000 and 1,600 orders per day. Reliable deliveries are at the crux: clients need these medical products. It is a major challenge. Although Mathot already had a delivery reliability of 99%, Mathot called on Actemium to optimise its logistics process. Actemium recommended various adjustments to the logistics process and implemented paperless voice-activated picking. Order pickers now work with audio instructions they confirm with their own voice. They have their hands free and are more focused on their work. They also no longer pick on the basis of product knowledge but based on a reference number. That improved reliability and efficiency by another 20%, but it also benefited flexibility. The chance of errors is virtually nil, and it is easier to train new staff.Actemium also recommended more optimisations of the workstations. Employees now pick several orders at the same time, directly into the shipping box. As a finishing touch, Actemium improved the IT by providing a link between Vocollect Voice Picking and existing Navision ERP system.